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Why entrepreneur should use Unified Communications

Unified Communications (UC) is very popular phenomena at present for combined service and cyber security easily with low costs in all over the world.

We outlined UC as a method of technologies that assist business organisations, IT professionals and clients communicate anyway, anytime and work more proficiently and effectively even change the way one does by following guideline of latest processes. Needless to say, that all seems like UC myth but mentioning a Unified Communication formula is often hard than its presentation. Some formal issues that business firm meet include:

  • Finding the budget and commercial reason to change forward with a complete integrated UC system
  • To Ensure your prioritised system working with existed on-premises technology or your hybrid environment
  • To create the environment of employee’s adaptation

These issues are all sustainable when staffs understands the advantages  that a totally implemented by UC solutions can bring the 3 main responds – which contains initially, the firm as a whole, then, the individual staffs and thirdly, the clients. Advantages that deduct across all three groups include:

  • Improve productivity and accessibility
  • Actively collaborating
  • Improve access to marketplace
  • Decrease cost

By using proper tools in place staffs one can more flexibly collaborate on schedule, which is turn into created a more optimistic drives on sales, culture, and increase overall client services.

When one is not accessing through lost dysfunction, files, emails missing graphics you can do your job in a more proper way. Proper communication and operations processing allow you to find your idea, product, and answer to market more quickly. The quicker you answered to your clients the perfect your base line becomes.

Today’s professionals do not agree to be told where and when they can do work and having all the culture and tools that assists this kind of collaboration allows companies to be “geographically blind” when make hire – providing you the opportunity to appoint the good for your organisation no worry about location.

Whenever you are an entrepreneur or a cloud related start-up there’s no denial that present UC systems can increase your overall productivity and flexibility.

Finally, is of course the base line – and this works in two way when it brings to Unified Communications process. The main aspect is why UC is keeping off in the initial place.

Security experts suggests that “small enterprise will adopt with cloud and faster audio conferencing than their big enterprises counterparts though 2022.” In turns, by implementing effective UC, companies keep themselves developing services and productivity, as noted before, which have also direct relations on the impacts the base line.

Case Study: 200 Room in a hotel internal communication PBX

Summary

Client: International Hotel Chain

Location: Laverton, Victoria, AU

Year: 2019

Industry: Accommodation Service

Number of sites: 100 desks and 100 room satellite home office

Overview:

A reputed international chain hotel in Laverton, Victoria, Australia installed eCloud for their internal and head office communication system engaging with customer inquiry, reception linkage and company head office communication for smooth business.

Now, they have around 100 customers and are using a mix of Polycom SIP telephones and Toshiba SIP Wireless telephones with Broadcom Definity PBX, VegaStream VoIP Gateway and eCloud PBX. Each floor has between 20 to 25 customers with Polycom SIP telephones and every sub-office has one Polycom SIP telephone. eCloud PBX communication items will work well for those client as they scale up to 400 clients later on.

Challenges and Requirements:

Because of the numerous customer areas, there were three noteworthy issues they wished to determine by bringing IP PBX item into their network. To begin with, hotel room locations and specialists in head office workplaces were isolated from the fundamental corporate phone framework, counteracting smooth correspondence with internal communication. Secondly, the overall maintenance for the system of the hotel problematic and costly. The authority wanted to minimise the expense and time for keeping up their corporate-wide communication. Third, the hotel required a smooth and noiseless usage for their valued customer on the grounds that the task of the room service workplaces and home office couldn’t be interfered.

Solution:

By introducing IP PBX framework, the close distance communication and satellite head office got their extension numbers associated with the main server. This change was a big advantage for the head office, network experts making their correspondence easy and more effective. With eCloud PBX’s electronic managerial systems of PBX, the overall maintenance of the network communication can be cultivated properly. This extra time and cost in setting up the communication easy and perfect, and decreases costs for day by day support. With the high interoperability rate of eCloud PBX and simple installment, the change to IP Telephony system was perfect and faster for the hotel.

Result and Benefits:

After huge research, the integrator who has operated this installation, Buzz Systems, picked eCloud PBX for this task. This product ensured internal maintenance tools just as simple change from the old telephone communication system to new IP telephony system which is client required. By using IP-PBX telephone system into their hotel, the organization had the option to take advantage of IP items for interfacing hotel to head office communication all intents and purposes borderless. The eCloud PBX’s web regulatory tools enable the integrator to set up different locations and satellite room workplaces remotely without intruding on their day by day operations. An element I would like to offer there is the capability to the call logs to email subsequently, at each day from different email address.

Contact us today to know how ECLOUD PBX’S services can transform your business.

Case Study: Dentists @Your Door

Summary

Client: Dentists @ Your Door

Location: Aircraft, Victoria

Year: 2019

Industry: Dentistry, Oral and facecare

Overview:
Dentists @Your Door is at Aircraft, Victoria based bulk billing dentistry. Oral and Facecare facilities for local patients for long time. It offers various kinds of traditional and modern dentistry and relevant care as well as surgery, therapy and Medicare at Specialised Medical Practices. Dentists @Your Door also provide emergency and nursing support is case of patient needs as excellent services.

Problem:

Dentists @Your Door haven’t any online service, so are completely unable to reach online patients as a result they are out of huge online marketing, comparatively their competitive medical reach out those customers and getting more patients. At the same time, Dentists @Your Door couldn’t ale to highlight their purpose of service to patient due to web inexistence. Now a day, lack of proper communication, they are losing patients and fame in the market, as a result their productivity and serving capability has been hampered keenly.

Requirements:

Dentists @Your Door had ordered us to make a real time interactive web solution, booking, billing and overall network support. To continue their services and compete at current market they haven’t other option in front of them at the moment. They have planned structure, excellent dentist team, trained administration officers and long-term fame on dentistry business.

Solution

By following and analysing their work-order, we offered them a market-oriented solution to solve their networking issues and online communication. We agreed to provide them a fully secured, end-to-end multi-purpose network services, they can receive online booking, over the phone consultation, telephone or video-conferencing with patients, so that they can consult with patients to grow their business services and cost minimising. We provided them to minimise their overall operation costs and solving network issues, by maintaining the highest level of network performance and schedule. Our solutions help them to focus their main purpose of goal and solving unnecessary network issues and system collapse.

We also develop a multi-purpose website for them and that website will be helpful for them to reach more customers and catch more patients to providing better services and make the highest profit.

Moreover, we provided Dentists @Your Door, SEO services and assist them to improve their website rankings to visitors. It will help them to focus their key services to the people and attract visitors to visit their sites more and more and become interactive, for example giving like, comment or feedbacks.

Results

By taking services from us, Dentists @Your Door is now capable to highlight more on their main purpose and doing better business than before. Now, they can manage all kinds of online booking, giving online consultation, video conferencing with patients, emergency responding and doctors schedule easily. By using our services, they are able to minimise their network and website operation expenses as well as their business profits and service generation have been increased.

Our digital marketing strategy services assist Dentists @Your Door to increase their profit, compete in market, attract patients and ensure their quality of services.

 

Contact us today to know how ECLOUD PBX’S services can transform your business.

Know How To Keep Your Business Cyber Safe

According to Australian Government’s Cyber Security Review , cybercrime is costing the Australian economy around $1 billion annually in direct costs alone.  Some analysts say that data breaches could cost Australian businesses about $8 trillion over the next five years, largely because of higher levels of connectivity without a proportionate level of investment in security.

The ATO or Australian Taxation Office works with the Attorney-General’s Department, the Department of Human Services, the Australian Competition & Consumer Commission (ACCC),  the Australian Securities & Investments Commission (ASIC) as well as other government regulatory agencies & departments for combating the growing threat of identity theft as well as cybercrime.

A few months back, the government implemented the NDBs or Notifiable Data Breach Scheme, administered by the Office of the Australian Information Commissioner. This scheme applies to all agencies & organisations responsible for keeping personal information secure under the Privacy Act.  It introduced an obligation to notify individuals when their personal information is involved in a data breach that’s likely to result in serious harm. Also, they need to report the OAIC of those data breaches.

In their first quarterly report that was published on 11 April 2018, the  Office of the Australian Information Commissioner said that they had received 63 breach notifications in 6 weeks since launch. In this period, human error was the reason of 51 percent of eligible data breaches reported to the OAIC.

This suggests that although security solutions are important in order to ensure data security, it is better not rely on them alone.  Effective cyber security requires organizations to have sound employee training, procedures as well as policies. Also these elements should be considered in the context of ‘digital supply chains’ within the business, because often business data is shared with third parties.

So how can you prevent becoming a victim of cybercrime?

The ​Australian Taxation Office has developed cyber security tips in consultation with the Cyber Security Working Group – comprised of tax practitioner industry groups as well as other industry partners in order to help prevent businesses from becoming cyber crime victims.

Simple steps such as ensuring passwords are strong & secure as well as not leaving any information unattended are highly important. Adding an extra layer of security on accounts with multi-factor authentication is also essential.

System access needs to be removed from former employees. Also, it is highly important to secure private Wi-Fi networks as well as be careful while using public Wi-Fi networks. And it is better to avoid making transactions while using public or complimentary Wi-Fi,as this may put your information at risk.

In addition to these, ensure that all your business devices have the latest security updates installed as well as don’t forget to run weekly anti-malware scans. Also, it is essential to make offline backups of all your important data on a regular basis as this will not only help you in the event of a disk failure but will also help you minimise the impact of Ransomware. And never click on links in email, download programs, open unsolicited emails & attachments, or use external hard drives from any unfamiliar sources, as these may contain malware and therefore can infect your computers.

And if your business has a social media presence, you should be very careful with the information you make available using these platforms. You should keep any personally identifying information private as well as be aware of who you are exactly interacting with because scammers may take these publicly available information & then use it to impersonate people within your business. For instance, scammers may send scam mails for tricking staffs into providing vital information or even releasing funds. Also, you should monitor business accounts like digital portals, bank accounts as well as social media on a regular basis for unusual activity or transactions that look suspicious.

What would you do if you have already been a victim of cybercrime?

Lost or compromised data can be very difficult & expensive to recover.  If you think that you have become a victim of cyber crime, you should act quickly as well as seek support as early as possible for reducing the impact on your business.

  • If the breach involves tax or superannuation data, please contact the Australian Taxation Office as early as possible so that they can apply measures for protecting your business, clients as well as staffs where necessary
  • Inform impacted clients as well as staffs of the breach immediately
  • Contact your software provider immediately if you think that the breach have originated in one of their service offerings
  • Consider which information was accessed and then take steps for safeguarding this where necessary.
  • Take immediate steps to secure all the vital information in your business by making sure that all security software & controls are up-to-date
  • Review systems access as well as remove it for your former employees who no longer need it
  • Follow security best practice for minimizing the risk in your business & reinforce these practices with your employees.

Although large government agencies like the Australian Taxation Office play a significant role in keeping Australia’s data safe & secure, it is not possible for them to do it alone. It is everyone’s responsibility to create a cyber safe Australia.

SMS Marketing

Did you know that 95% of customers who have connected with a brand did so using their mobile?

There’s a special relationship between a human and their mobile phone. According to a study by National Consumer Study (NCS), “SMS is the most effective way to reach users, with a 90 percent read rate in minutes. When it comes to timeliness of delivery, SMS maintains the highest engagement rate in comparison to emails and over-the-top (OTT) apps.”

Your audience is just a text away.

Businesses of all sizes are discovering that they can effectively integrate SMS marketing into a larger marketing strategy. With the help of SMS marketing automation, brands can create, schedule, and automate smart targeting campaigns.

Key benefits of using SMS marketing:

  •  Easy Set-Up & Integration
  • Personalised SMS Campaigns
  • Higher Open Rate than Emails
  • Cost Effective
  • Mobile-Friendly
  • Reach a Wide Demographic
  • Works with Other Types of Marketing
  • Fast Delivery
  • Strengthens Customer Engagement
  • Customers Can Opt-In and Opt-Out
  • Flexible and Customizable

What businesses use SMS marketing for:

  •  A new product or service
  • Sale or offers
  • Notifications
  • Delivery updates
  • Appointment reminders
  • Important news
  • Customer Service
  • Support

Why Choose FLYONIT?

  • We offer great customer service to help you work from anywhere and anytime.
  • We will help you make your workforce more efficient, effective and productive.
  • With us, you can now transform your business and experience improved efficiency and increased productivity.

So, what are you waiting for? When a customer is on their phone next, make sure they’re reading a message from you. Embrace the smartphone generation and give business SMS a go for free today.

To know more, Contact Us today.
Call Us: 1300 359 664