Many firms do all business in a physical office. So, message and voice communication should not be limited to computers and desk phones. Cloud PBX solutions resolve the requirement for physical phone lines. It allows staff to make voice calls via a broadband Internet line. Interestingly, interrupted call quality is a debated issue. For overall communication, IT companies like Australian Barbell prefer email contact rather than a phone call.
For that reason, Australian Barbell CEO John Barb set his plan on Skype for Business Cloud PBX. He did this in the year of 2013 when he started his practice tools company.
Headquarters located is in Dabboo. The company also has a manufacturing house in Vietnam and satellite workers across NSW and East Asia. Staffs have to travel usually and communicate always followed global scale. John needed an effective, all-in-one communication package connection as such as Skype for Business Cloud PBX. He needs this to manage a corporate environment while allocating team members to work continently.
Requirements-
Previously the Skype for Business PSTN calling capabilities became okay. John used Line2 for VoIP and ConferenceCalling.com and Skype for in-house messaging. Using different communication tools was difficult to maintain, unreliable and costly. For example, staff often had to convert to email when making phone calls with Line2. The main reason for this is the sound quality wasn’t standard.
John said, “Paying for ConferenceCalling.com and Line2 just didn’t make any sense”. He also told, “We would be paying for Skype for Business through our Office 365 subscriptions”.
John always wants a voice system for transferring continental employees. Which could seamlessly transfer callers to manager lines without differing his staff to come into the office.
Amid running and merging an improving business, John also wore the IT hat. He requires a supplier to fix Skype for Business. He also required a cloud partner to resolve the IT issues.
Solution-
Now John finally fixed external and internal communications into cutting costs by Skype for Business Cloud PBX in 2015.
Now a new voice communication system has to be fixed. It includes porting over numbers and updating user licenses to the new software. John needed a reliable partner to finish the project and was given constant networking support.
Implementing Agile IT, John gained:
- Skype for Business Cloud PBX implementation for 37 sub desks
- Accessing Skype for Business Readiness, Planning, and Assessment
- Permitting support for Office 365 E5 and PSTN voice plans
- Present DIDs (direct inward dialing numbers) stimulated to Microsoft voice services
- One Auto Linked
- Three Ring Collections
Results-
- Get Seamless Call Experience– Local personnel, distant workers, global associates, and patrons can all enjoy continual voice calls and move projects along earlier.
- Easily Accessible– The employees can take calls from any place. This is happen as transferring calls is a mechanical, one-step process with Auto Associated.
- Anyone Can Do Agile IT Call Directly– John easily fixes email glitches and field IT questions after his disposal with Agile IT’s cloud technicians. Users can directly call Agile IT for any printer matters or computer.
- Seamless Process– John said the change was overall flawless. On a similar day, staff could begin the cloud PBX resolution.